Motor Service Patrol

Program Description:

The Motorist Service Patrol began as a two-year pilot project on December 20, 2001. The program is operated by the Dane County Sheriff's Office under a contract with the Wisconsin Department of Transportation. The total cost of this two-year pilot is $550,660.00, funded by a Federal Grant and administered by the Wisconsin Department of Transportation.

The vehicle is an extended cap, four-wheel drive pickup truck with special equipment to assist motorists. The vehicle is equipped with a changeable message sign, appropriate fluids, traffic cones and other appropriate equipment needed to assist a stranded motorist.

Hours of operation will be 7:00AM to 7:00 PM Monday through Friday, excluding holidays, and operates on USH 12-18 from Interstate 39 - 90 to Old Sauk Road.

All services provided by the Dane County Sheriff's Office Motorist Service Patrol are free of charge to the motorist.

The program is being evaluated by the University of Wisconsin Madison to determine the overall effectiveness.

 

Historical Data from the Motor Service Patrol Truck

 

Data from the Freeway Service Team from Dec 2001 - Dec 2009 (PDF format)

 

Data from the Freeway Service Team from Dec 2001 - Dec 2009
  2001-02 2003 2004 2005 2006 2007 2008 2009 TOTALS
Hours Worked 3,138 3,012 3,048 3,053 3,064 3,000 3,015 3,103 24,433
Miles Traveled 69,419 54,827 70,218 67,057 62,672 58,837 54,520 60,246 497,796
Fuel Used (Gallons) 6,013 7,368 6,257 5,225 4,820 4,669 4,671 4,208 43,231
Total Incidents 4,531 5,611 6,208 6,479 6,508 6,401 6,060 5,841 47,639
Total not Answered Calls       320 697 559 527 480 2,583
Call Volume 1.44 1.86 1.86 2.1 2.1 2.1 2 1.8 2 Calls / Hr
Ave Time / Call 13.2 10.4 9 9 8.5 9.3 9.5 8.5 9 Mins / Call
Ave Calls / Day 23.6 24.3 25.5 25.5 25.6 25.6 24.1 22.1 24.5 Calls / Day
Total Calls Self Generated 3,338 3,338 4,159 4,368 4,076 3,827 2,979 3,358 26,761
% OF SELF GENERATED 63.2 67.9 67 64 56 55 60 67 62.50%
Total Calls Dispatched 1,536 1,481 1,765 2,108 2,714 2,590 2,447 2,155 16,796
Total Calls Citizen Generated 217 233 284 323 415 543 886 328 3,229
Stalled Vehicles 2,393 2,646 2,586 2,689 2,727 2,682 2,573 2,423 20,719
Tagged Vehicles 687 732 684 638 588 490 451 261 4,531
Immediate Asst % 69 72 74 76 78 81 82 84 77.30%
Crashes 528 741 813 821 897 814 834 689 6,137
Fire/EMS 234 185 203 382 359 231 247 210 2,051
Debris 594 934 891 1,002 864 926 871 681 6,763
Peds/Bikes 105 171 215 198 273 175 168 150 1,455
Fuel Given to Motorist 208 191 202 261 242 228 243 245 1,638
Jump Start 98 81 142 108 118 92 77 59 775
Transport 162 146 146 180 128 89 102 91 1,044
Citations 25 14 43 46 54 49 31 66 328
Warnings 41 75 127 219 206 220 81 222 1,191
Compiled by Dep. Eric Novotny
February 10, 2010

Services Not Provided

The goal of the Motorist Service Patrol is to mitigate the impact of minor traffic incidents by providing free roadside assistance. It is not intended to provide all of the services that may be necessary to mitigate these minor incidents. Services that are not provided by the Motorist Service Patrol include:

  • Traffic Crash Investigations
  • General Traffic Enforcement, including speed limits
  • Criminal Investigations

Enforcement Duties and Assistance to Other Law Enforcement Agencies

There are instances where the Motorist Service Patrol may be required to take enforcement actions, or upon request assist another agency. The Motorist Service Patrol will follow all policies and procedures of the Dane County Sheriff's Office. The duties of a Deputy Sheriff will supersede any conflicting duties of the Motorist Service Patrol.

Should an incident occur on the Beltline within one of the adjacent local communities and local law enforcement responds, the Motorist Service Patrol will defer to the jurisdiction of the local law enforcement agency present. The Motorist Service Patrol will be responsible for clearing the beltline of vehicles or debris that causes slowdowns. Deputies will focus on these issues and will not be responsible for criminal or traffic crash investigations that occur on the Beltline.